The present general conditions of sale apply to all sales concluded through the website


The automatic recording systems are considered as proof of the nature and content of the order. vdentalpro® confirms the acceptance of the order to the customer at the e-mail address he will have communicated. The sale will be concluded as from the validation by vdentalpro® of the payment of the order, that is to say the date of validation of the payment for the orders paid online by credit card. vdentalpro® reserves in any case the right to refuse or cancel any order from a customer with whom there would be a dispute about the payment of a previous order. Once the order is placed, it is immediately processed by our services and therefore impossible to cancel.


As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of the consultation of the site by the customer remains dependent on the state of the stock at vdentalpro® and of course at the suppliers.

To realize our showcase and our sales catalog, we work with databases, enriched with information provided by our suppliers. This database contains more than a hundred articles, the totality is not stored in our reserves and our offer is then conditioned to the availability of the articles at the suppliers.

Only the definitive rupture of an article at our suppliers involves the suppression of this one of our offer of sale. In the other cases, a new order under a certain time remains possible.

When there is an unavailability on a product ordered, the customer is informed by e-mail or on the invoice of the products sent in the case of an order of several articles.

Deadline for delivery of the order: when placing the order and on the order acknowledgement, a delivery deadline is communicated to customers. It is calculated by adding the availability time of the longest product to the delivery time of the mode of transport selected by the customer.
From the placing of the order, to the shipment of it, the customer has the possibility to cancel his order.

Particularities :

Articles in pre-order : articles to be published are proposed on the site in pre-order. This reservation is made with the indication of a release date announced by the publisher at the time of the opening of the reservation phase. This release date can be changed at any time by the publisher who is only responsible for the marketing of his product.

In any case, vdentalpro® will try, as soon as the final release date, to send the items to the customers who have reserved, up to the stock provided by the publisher for the release day.


The prices indicated in euros are considered net, excluding shipping costs. This price includes the price of the products, the handling, packaging and storage costs of the products. They can be modified at any time without notice, knowing that the articles will be invoiced on the basis in force at the time of the recording of the order. All orders are invoiced in Euros and payable in Euros. Any customs duties or local taxes are the responsibility of the recipient.


The shipping costs include a contribution to the preparation, packaging and postage costs. Think of grouping all your items on a single order. We will not be able to group two distinct orders and the shipping costs will be charged for each of them.


You have several means of payment offering a maximum of guarantees of safety. You can pay :

- By bank or private card (Visa, Eurocard/Mastercard) either directly on the site, in the payment form proposed during the ordering process (secure entry by SSL encryption), by informing the type of card, the number of your card without any space between the digits, the control number (located on the back of your card) as well as the validity date.

- By Paypal payment

You have different payment methods and you can even benefit from payment facilities by credit card.

The payment is made on the secure bank servers of our partners. This implies that no banking information concerning you transits via the site

The payment by bank card is thus perfectly secure; your order will be recorded and validated as soon as the payment is accepted by the bank.


We deliver at home or in a relay point. The delivery time includes the time of preparation of the package plus the time of routing. vdentalpro® delivers worldwide. The buyer is informed by email of the different steps of the order follow-up: the preparation and the delivery.

The delivery time includes the preparation time and the delivery by our carrier. The delivery time announced from 2 to 5 working days is valid as of the reception by the purchaser of the email of the delivery of the order. The delivery time of (announced by the carrier) does not commit vdentalpro® on a longer period.


The articles supplied by are new and guaranteed against any defect. They are identical to those of the traditional trade and come from the whole of the publishers and suppliers referred.

If an article is defective or not in conformity, the buyer has 30 working days, as from the reception of the articles, to ask for an exchange or a repair. If the thirty (30) day period normally expires on a Saturday, Sunday or holiday, it is extended to the next business day.

The customer must return the new, unconsumed articles in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions and documentation (in its original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to (description and photos attached).

In case of exercise of the right of withdrawal, vdentalpro® is required to refund the sums paid by the customer, without any charge, except for the return costs. The refund is due within a maximum of  30 working days from the date of receipt of the returned package(s).

Only regular priced items can be refunded. Unfortunately, items on sale, "On Sale", or discounted with a coupon code are not refundable.

Any personalized item will not be refundable either.

Please note that each ring is unique and may contain a 20% margin of error on size and weight due to their handcrafted production. This will not constitute a valid reason for return.

You will be responsible for the return shipping costs.

In case of refund, we guarantee that it is made within 30 days or less from the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.


The transfer of ownership of the products to the benefit of the purchaser, will be carried out only after complete payment of the price by this last, and this whatever the date of delivery of the aforementioned products. On the other hand, the transfer of the risks of loss and deterioration of the products will be carried out only after delivery and reception of the said products by the purchaser.


vdentalpro® is producer and owner of all or part of the databases composing this website. By accessing this site, the customer recognizes that the data composing it are legally protected, and is forbidden to extract, reuse, store, reproduce, represent or keep, directly or indirectly, on any type of support, by any means and in any form whatsoever, all or a qualitatively or quantitatively substantial part of the contents of the databases appearing on the site he accesses.


The descriptions of the products present in the databases of were seized according to the information communicated by the editors. vdentalpro® is not responsible for the content of the works and cannot be held responsible for the buyer. The responsibility of udentalpro® can not be sought in case of force majeure (strike, flood, fire ...).

The products offered meet the England law in force. vdentalpro® declines any responsibility if the delivered article does not respect the legislation of the country of delivery (censorship, ban of a title or an author...). vdentalpro® is not responsible for the content of the websites on which hypertext links can refer from its own website.


All the clauses appearing in the present general conditions of sale, as well as all the operations of purchase and sale which are aimed there, will be subjected to the England law.


The present general conditions of sale as well as the price lists are expressly approved and accepted by the purchaser, who declares and recognizes to have a perfect knowledge of them, and gives up, of this fact, to prevail itself of any contradictory document and, in particular, its own general conditions of purchase, the act of purchase implying acceptance of the present general conditions of sale.

The present conditions are modifiable at any time without notice by vdentalpro® - Update of the general conditions of sale on January 02, 2024.